Most damage to these materials comes from heat shock, standing water and the dishwasher. Each is avoidable, and the cover exists for the rest.
Every object in the edit is covered for 5 years from the date of delivery. If it breaks in ordinary domestic use — dropped, knocked, cracked in the sink — we replace it once, with the same object or the closest current equivalent, and pay the shipping. You do not need to send the pieces back. A photograph and your order reference by email is the whole process.
| Covered | Not covered |
|---|---|
| Drops, knocks, chips and cracks in normal household use | A second breakage of the same object (the cover is one replacement per object) |
| Thermal cracks, even if the care notes warned against it | Commercial use: cafés, restaurants, rentals |
| Lamps that stop working | Consumables: bulbs after the first, beeswax tapers, incense |
| Wood that splits or warps | Wear that is not breakage: tarnish, water rings, scratches, yellowing, fading |
| Breakage in transit, at any time | Objects bought second-hand |
The cover is offered on top of your statutory rights and does not replace them. Faults in materials or workmanship are handled separately under the two-year legal conformity period, regardless of this cover.
| Do | Avoid |
|---|---|
| Let a piece reach room temperature before hot water or the oven | Hot into cold, cold into hot: thermal shock is the main cause of cracks |
| Hand wash unglazed and ash-glazed pieces | The dishwasher for matte and reactive glazes; it dulls them over a year or two |
| Use the glass liner in the bisque vase for fresh flowers | Standing water in any piece described as unglazed or porous |
| Stack glazed pieces up to four deep | Dragging an unglazed foot across a glazed surface |
Reactive and ash glazes cannot be matched. A replacement under the cover will be in the same colourway but will not be identical to the piece it replaces; that is the nature of the glaze, and the product page says so before you buy.
Softer and more porous than stoneware. Not for the oven, the freezer or the microwave. Dishwasher on a low-temperature cycle is fine; a chipped rim will absorb water and should be retired from holding liquid.
Nothing here is lacquered, which means everything can be renewed. When a board or bowl looks grey and dry, wipe on a food-safe oil (linseed, walnut or a mineral oil), leave it an hour, wipe off the excess. Twice a year is plenty.
Unlacquered brass tarnishes: bright gold to soft brown over a year of handling and candle smoke. This is intended. If you prefer it bright, a soft cloth and any brass polish restores it in a minute; a slice of lemon and salt also works and smells better. Remove wax when cold, by hand, not with a knife.
Granite shrugs off almost everything. Marble does not: lemon, wine, vinegar and oil etch or stain it within minutes. Wipe spills at once. Both are heavy and have felt pads for that reason; replace a lost pad before putting the object back on a wooden surface.